Resolved Call Center (qubicle) degradation
We are investigating a call center degradation on Zswitch. This is preventing some, but not all queues from starting in the UI and processing calls. Please be aware it may be necessary to log off/of upon completion of this issue
Resolved Private Cloud / Zswitch outage
We are investigating an issue where traffic seems unable to reach out networks. Initial indications are that our network itself is fine. But our DDoS service (CloudFlare) is not routing data to us. More info to follow
Resolved Issues with upstream carrier Bandwidth.com / DTMF issues
Hi all, It seems Bandwidth is having more troubles today. Details available at https://status.bandwidth.com/. We are also recieveing numerious reports of DTMF issues on Bandwidth numbers. At this time all examples are on Bandwith numbers. If you have any non-bandwith.com examples, please call in with them. 2600Hz does not control any of this, we pick providers for things we can't control. We pick providers that we believe are good quality. Bandwidth.com always has been good quality. They're having a bad day today, though, and it's impacting us, and you, too. We trust their time is all over this and we'll be waiting it out, along with you, for resolution. Please note that we can NOT move your numbers to another provider for inbound - that's not a thing that can be done in VoIP or telecom in the US (phone numbers belong to one carrier only and the only way to change that is a port out, which takes days).
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