Resolved Network issues OUTSIDE of 2600Hz
We are receiving customer reports of bad call quality in some areas. Please note that 2600Hz systems are running properly at this time - our new network setup is working well and all servers are functioning normally. We have double-checked and are unable to find any errors or degraded performance at present. That said, phone calls traverse more than just 2600Hz links and carriers when traversing the country from one point to another. While we have redundant uplinks for our own connections we are unable to control links that are beyond our direct path. We are seeing degradation of some upstream carriers whom we do not directly connect to which we suspect is resulting in poor call quality in some areas. We suspect the reports we are receiving related to call quality / call completion are related to other carriers having issues outside of our own (for example, https://downdetector.com/status/8x8/ reports a complete outage for some customers at 8x8, and we're seeing similar complaints for other providers who utilize Lumen/Level3). We are not able to control or repair other providers circuit issues, these are outside of our control. At this time we will need to wait for those upstream providers to resolve their own issues to resolve what is being reported. To be clear, these issues are not related to 2600Hz, our servers, or our direct carriers. We will update this notice when we see the reports of call quality issues decrease so that you are at least aware of the situation upstream.
Resolved Failed outbound calls when registered to certain SBCs
We received reports after our firewall maintenance where some devices were unable to make outbound calls. We are investigating. Thank you, 2600Hz Operations
Resolved We are investigating a network routing issue in our EWR datacenter
We are currently investigating this issue.
Resolved Reports of issues with Secure WebSockets after power maintenance
We have identified an issue with WebSockets not functioning after the power maintenance last night. This prevents the call center UI from updating realtime. We believe this issue is already resolved, but we are posting this status update so that customers are aware of the issue. If you are still experiencing this issue please refresh your browser. If the issue persists, please contact support.
Resolved US West Network Degredation
We are currently experiencing intermitent routing on US West. Currently investigating.
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