Outage in 2600hz

Increased Reports Of Call Completion Issues

Resolved Minor

November 02, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We've seen a spike of reports from clients about call completion issues. At this time most reports seem to be coming from the EWR zone. We are investigating the issue now

Components affected

2600hz Telephony Services

Latest Updates ( sorted recent to last )

INVESTIGATING over 1 year ago - at 11/02/2022 09:34PM

We have removed the EWR servers from Kamillio rotation. This should force traffic to unaffected zones until we can resolve the root cause of this issue. Phones that have proper SRV/NAPTR records should resume service

INVESTIGATING over 1 year ago - at 11/02/2022 07:20PM

We've seen a spike of reports from clients about call completion issues. At this time most reports seem to be coming from the EWR zone. We are investigating the issue now

Latest 2600hz outages

Investigating issues on EWR - 15 days ago

Reports Of Call Completion Issues in EWR - about 2 months ago

Unanswered semi-attended transfers not hitting voice mail - 3 months ago

Increased Reports Of Call Completion Issues using WSS - 4 months ago

Single Kamailio Server - No TCP - 8 months ago

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