This chart provides user-reported problems for 360dialog in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official 360dialog status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last 360dialog outages.
Minor Resolved · 23 days ago · lasted about 7 hours
Our engineers have found the root cause and are working to fix the issue.
Minor Resolved · about 1 month ago · lasted about 2 hours
Issues with Generating API Key
We are receiving reports that some users are unable to Generate API Key. Our engineering teams are investigating this issue now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.
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Minor Resolved · about 1 month ago · lasted 13 days
Problems with API messaging "coreapp is not ready, Service not ready
We are actively monitoring and restarting the stacks that present errors in order to avoid the message service stopping in the meantime as META hasn't released any fix for this issue As soon as we have news of the issue in regards to when will be 100% stable we will update the status again.
Minor Resolved · about 1 month ago · lasted 3 minutes
### 360dialog - Root Cause Analysis **Issue description and impact:** At ~3:00pm UTC on 08/Feb/2023 we became aware of reports about a general instability in the platform. Upon investigation, the issue appeared to be related to a global issue at Meta / WhatsApp. **Cause of the issue:** We do not know the root cause of the issue as it did not occur on our infrastructure. We contacted Meta for comment but they have not provided details about the incident. **Mitigation Steps:** Meta resolved the issue by ~3:20pm UTC **Prevention of recurrence & suggestions:** We contacted Meta for comment but they have not yet provided details about the incident. However, they have since provided an update on their status page: *We are recovering from an earlier outage impacting send messages, receive messages, and services are in the process of being restored. We apologize for any inconvenience that this may have caused.*
Minor Resolved · about 2 months ago · lasted 24 minutes
Issue with Template Manager
We are aware of an issue that is preventing users from seeing Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.
Minor Resolved · 2 months ago · lasted about 16 hours
360dialog Sandbox not responding
The 360dialog Sandbox number (4930609859535) is not responding. We are currently investigating the issue.
Minor Resolved · 2 months ago · lasted about 1 hour
Some disruptions to 360dialog Hub
We are aware of an issue that is impacting 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.
Check the current status of the components
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