Outage in 360dialog

Issue affecting MultiConnect instances

Resolved Minor

August 11, 2022 - Started over 1 year ago - Lasted 15 minutes

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Outage Details

We have identified the issue and are working on a fix.

Components affected

360dialog WhatsApp Business API

Latest Updates ( sorted recent to last )

IDENTIFIED over 1 year ago - at 08/11/2022 11:14AM

We have identified the issue and are working on a fix.

INVESTIGATING over 1 year ago - at 08/11/2022 11:04AM

We are currently aware of an issue affecting our MultiConnect instances.
Affected numbers will get an error `error":"HTTPSConnectionPool(host='x', port=443): Max retries exceeded with url: /v1/messages` when trying to send messages. Our Engineering team is currently investigating.

Latest 360dialog outages

Major disruptions to Cloud API messaging - 14 days ago

Wrong payload error while Intergrated Onboarding - 20 days ago

Some disruptions to Cloud and On-Premise API messaging - 22 days ago

Some disruptions to Cloud API messaging - 29 days ago

Webhook for template events not arriving - about 1 month ago

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