Is 8x8 Down?

8x8 status is operational

Are you having problems?

Users are not reporting problems in 8x8

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8x8 problems reported by users

This chart provides user-reported problems for 8x8 in the last 12 hours. It's a collection of user reports from different sources.

Latest 8x8 Outages

We continuously monitor the official 8x8 status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last 8x8 outages and possible affected you.

4 Outages in the last 7 days
6 Outages in the last 30 days
2 Days since last incident

Minor Resolved · 2 days ago · lasted 28 minutes

Login issues for some CA1 Canada Contact Center Customers

8x8 has an identified an issue with some CA1 Tenants in the Canada Region. 8x8 is performing a platform switch to resolve the issue for those customer affected. 8x8 is working on this action and will update with progress. 

Minor Resolved · 2 days ago · lasted 15 minutes

Subset of users not being able to log in to VCC

8x8 has received reports of a subset of users not being able to log in to VCC. Our engineering teams are investigating the issue. If you have users already logged in please do not log out. We will keep you updated Thank you Support

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Minor Resolved · 2 days ago · lasted about 1 hour

Call Termination and Audio Loss for inbound and outbond calls

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls. Our support and engineering teams are investigating this as a priority and will keep you updated. Thank you support

Minor Resolved · 4 days ago · lasted 35 minutes

Issues accessing VCC Configuration Manager and Agent Workspace

Dear Customer, We are aware that you might have experienced issues accessing Agent Workspace and VCC Configuration Manager.  Please be assured we are doing our very best to minimize disruption time. We apologize for the inconvenience that this may have caused. 8x8 Support Team

Minor Resolved · 10 days ago · lasted about 1 hour

Intermittently agents unable to accept transactions US1

8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers.  We will provide updates as they become available. 

Minor Resolved · 10 days ago · lasted 22 minutes

Issue accessing sso.8x8.com - New logins affected

Dear Customer, 8x8 has received from a subset of customers reports of not being able to login into sso.8x8.com. Please ask the agents already logged in to avoid logging out until the issue is stabilised. We are currently investigating and will provide updates as they become available. We apologize for any inconvenience caused. 8x8 Support Team

8x8 Components Status

Check the current status of the components

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Frequently Asked Questions

Is 8x8 down right now? What is 8x8 current status?
8x8 seems to be up and running. We've updated the status 5 minutes ago.
Was 8x8 down today?
8x8 is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with 8x8, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with 8x8 and need support?
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