Is 8x8 Down?
8x8 status is operational
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IsDown continuously monitor the official 8x8 status page for ongoing outages. Check the stats for the latest 30 days and a list of the last 8x8 outages.
Stats for 8x8 outages in the last 30 days
Number of Outages
14
Average Downtime
188 mins
Total Downtime
2634 mins
Since last incident
1 days
Users reports for 8x8 in the last 12 hours
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Get access to historical data and 8x8's lastest outages
Minor · 1 day ago · lasted about 1 hour
8x8 Support Portal access issues
8x8 Is currently investigating an issue with the 8x8 Support Portal not being accessible. We are working on resolving the issue and updates will be provided as they become available.
Minor · 6 days ago · lasted 40 minutes
8x8 Work Web ringtones not alerting for inbound calls
8x8 has confirmed and is investigating an issue affecting 8x8 Work Web inbound calls ring tones. Calls are presented visibly in the user interface and can be answered successfully with two way audio, however ring tones are not audibly alerting to a call being presented. This is only affecting calls being presented in the web version of the sotphone at found by logging into work.8x8.com. We are currently investigating and will provide updates as they become available. Ring tones are being presented audibly as normal in the Windows and MacOS installed desktop application. All hardware based phones such as Poly and Yealink are operating normally as well. If possible please download and utilize the application while we investigate. Download 8x8 Work Desktop
Minor · 7 days ago · lasted about 1 hour
8x8 MS Teams integration calls failing
8x8 has confirmed an issue impacting 8x8 and Microsoft Teams integration with the ability to make and receive calls. We are working with our integration partner on resolving the issue and will provide updates as they become available. If possible, calls can still be made by logging in to the 8x8 Work web or 8x8 Work Desktop interfaces directly.
Minor · 14 days ago · lasted about 1 hour
Unable to play voicemails - US
8x8 Is currently investigating an issue where voicemails cannot be listened to in Work Desktop and Work Mobile applications. There is an alternative to listen to voicemails via a desk phone detailed in this guide. We are working on resolving the issue and updates will be provided as they become available.
Minor · 17 days ago · lasted about 5 hours
Issue with calls going immediately to voicemail
8x8 are investigating an issue where users have been set to DND unexpectedly. The workaround is to have those users toggle their DND status. 8x8 is investigating further as to the cause of this event. If you are still experiencing issues even after toggling the DND status, please contact 8x8 Support.
Minor · 19 days ago · lasted about 1 hour
Password reset link issue
8x8 Is currently investigating an issue with the password not being able to be reset with the Password Reset link . We are working on resolving the issue and updates will be provided as they become available.
Minor · 21 days ago · lasted about 1 hour
Contact Center audio playback delay of availability
8x8 has identified an issue with call recording availability in the US region Audio interactions recorded in the last hour are currently having issues during playback. The media is recorded successfully and will be available momentarily while 8x8 is working to restore them back to real time availability. Older recordings are available and have no issues with playback. Updates will be provided as they become available.
Minor · 21 days ago · lasted 36 minutes
Inbound/Outbound call issues
8x8 Is currently investigating an inbound/outbound issue with calls on Contact Center. We are working on resolving the issue and updates will be provided as they become available.
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Frequently Asked Questions
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