Outage in ActiveCampaign

Engineers are investigating elevated errors across the platform

Resolved Minor

May 13, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Engineers are investigating errors impacting access to the ActiveCampaign platform

Components affected

ActiveCampaign Platform Availability

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/13/2022 05:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/13/2022 05:04PM

Engineering has released a fix for the current issues and are actively monitoring the platform.

IDENTIFIED almost 2 years ago - at 05/13/2022 04:40PM

Engineers are in the process of applying a fix for the current issue.

INVESTIGATING almost 2 years ago - at 05/13/2022 04:11PM

Engineer have identified a plausible cause for the current issue and are working on implementing an associated fix.

INVESTIGATING almost 2 years ago - at 05/13/2022 03:53PM

Engineers are investigating errors impacting access to the ActiveCampaign platform

Latest ActiveCampaign outages

Customer may be unable to load the email editor - about 12 hours ago

Engineers have identified an issue with apparent changes to gmail spam filtering. Some emails are being delivered into spam folders with a warning message. Engineers are actively investigating the matter to resolve it promptly. - about 15 hours ago

The ActiveCampaign API is degraded. Customer API calls and integrations will see increased 503 responses. Engineers are investigating. - 4 days ago

The Active Campaign Australian data center is currently experiencing an outage. Engineers are working to resolve this issue - 5 days ago

Users in APAC and EU data centers are currently unable to perform batch operations like import/export, bulk edit, tag deletion. Engineers are working to restore this functionality. - 8 days ago

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