Outage in ActiveCampaign

Customer account sites are experiencing intermittent issues

Resolved Major
October 05, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Engineers have identified an issue with account sites are are investigating. Customers may receive an error message, when attempting to view their account site.
Components affected
ActiveCampaign .com Availability
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/05/2022 08:25PM

Engineers have implemented a fix and will continue to monitor through full-recovery.
Please contact our support team if you continue to experience issues.

IDENTIFIED over 1 year ago - at 10/05/2022 07:56PM

Our Engineers are continuing their investigation and troubleshooting with the affected vendor. Our engineers are working on a workaround to restore services while we continue working with our vendor. Thank you for your continued patience.

IDENTIFIED over 1 year ago - at 10/05/2022 07:54PM

Our support engineers are implementing a fix to restore access.
We continue to thank you for your patience and will update you once we have a resolution.

IDENTIFIED over 1 year ago - at 10/05/2022 07:21PM

Our support engineers have identified the issue and are currently working with the vendor to resolve and restore access. We continue to thank you for your patience and will update you once we have a resolution.

IDENTIFIED over 1 year ago - at 10/05/2022 07:09PM

Engineers have identified an issue with the SSL certificate for the domain activehosted.com.
As a result, users may experience intermittent errors when accessing their account.

IDENTIFIED over 1 year ago - at 10/05/2022 07:01PM

Engineers have identified the issue and are working to resolve the issue.

INVESTIGATING over 1 year ago - at 10/05/2022 06:43PM

Engineers have identified an issue with account sites are are investigating.
Customers may receive an error message, when attempting to view their account site.

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