Outage in ActiveCampaign

Engineers have detected multiple services degraded

Resolved Major
March 06, 2023 - Started about 1 year ago - Lasted about 22 hours
Official incident page

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Outage Details

Engineers are actively engaged in investigating a performance degradation issue beginning at 8:20 am CST Customers may experience delays in automations process and segment.com integration event processing.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/07/2023 02:54PM

All systems and backlogged queues recovered, shortly prior to midnight central time.
This incident is now fully resolved.

MONITORING about 1 year ago - at 03/07/2023 12:10AM

Engineers are continuing to monitor recovery and increase queued processing.
Delays of automations processing, segment.com events such as (clicks, opens, site visits) remain delayed and are expected to continue processing over the next several hours. Campaign sending, triggered by these types of events may also be delayed.
Resolution of this incident will be declared when queued messages have completed processing.

MONITORING about 1 year ago - at 03/06/2023 11:10PM

Engineers continue to monitor recovery.
Automations processing delays and segment.com integration event processing remains delayed.

MONITORING about 1 year ago - at 03/06/2023 08:21PM

Engineers continue to monitor and apply performance improvements to expedite recovery.
At this time, delays in processing and intermittent errors may continue to be experienced until full resolution is declared.

MONITORING about 1 year ago - at 03/06/2023 07:07PM

Engineers continue to monitor recovery.
At this time, delays in processing and intermittent errors may continue to be experienced until full resolution is declared.

MONITORING about 1 year ago - at 03/06/2023 06:08PM

A fix has been implemented, however delays in automations & integrations processing may continue as queues begin to process.

IDENTIFIED about 1 year ago - at 03/06/2023 05:16PM

Engineers continue to investigate and have identified additional impact to Campaign pages, list pages are intermittently failing to load.
Engineers have identified mitigation steps, which are underway.

IDENTIFIED about 1 year ago - at 03/06/2023 04:38PM

Engineers are actively engaged in investigating a performance degradation issue beginning at 8:20 am CST
Customers may experience delays in automations process and segment.com integration event processing.

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