ActivTrak Status

Resolved Reports of delayed or inconsistent data for some accounts

We are currently investigating reports of delayed or inconsistent data for some accounts. Our engineering team is investigating root cause.

Resolved Intermittent Login Failures

We are investigating reports of some accounts intermittently not able to log into the ActivTrak web application.

Resolved Delivery of weekly digest emails delayed

We are currently investigating an issue that will delay delivery of weekly digest reports.

Resolved Increased error rate on databases

We have identified an issue with our backend databases that may cause intermittent issues with logins and reporting. We are looking into a resolution.

Resolved Increased rate of database errors

We are currently investigating increased rates of database errors that may impact user access to the ActivTrak web application and the loading of reports.

Resolved Increased error rate associated with user login

We are tracking increased errors rates on our backend associated with user login. Our engineering team is investigating the issue and will update once we have identified root cause.

Resolved Increased rate of database errors

We are currently investigating increased rates of database errors which may impact user access to the UI and reports.

Resolved Screen View Issues

We are investigating issues reported with screen views. Some customers may see screen views interrupted while we determine root cause.

Resolved Weekly digest issues

We have identified and resolved an issue related to the weekly digest reports. Due to a back-end server issue some customers may have received a delayed weekly digest or duplicates of the same digest. Root cause of the issue has been identified and customers should expect the next weekly digest report to send at the normal time.

Resolved Issues with login and page load

We are currently investigating reports of login issues and failures associated with loading the app.