Outage in Acuity Scheduling

Intermittent client-facing booking error

Resolved Minor

April 25, 2022 - Started almost 2 years ago - Lasted 21 minutes
Official incident page

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Outage Details

We're seeing some intermittent client-facing error messages after the payment step of their booking process. Accounts using Stripe as their payment processor may notice an impact on a small number of transactions. The issue has been identified and a fix is being implemented.

Components affected

Acuity Scheduling

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 04/25/2022 02:20PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 04/25/2022 02:01PM

We're seeing some intermittent client-facing error messages after the payment step of their booking process. Accounts using Stripe as their payment processor may notice an impact on a small number of transactions.

The issue has been identified and a fix is being implemented.

Latest Acuity Scheduling outages

We are investigating reports of SMS messages being delayed in sending. - 25 days ago

Payment button redirects to previous page. - 26 days ago

Intermittent errors loading Client Scheduling Page - about 2 months ago

We are experiencing a disruption with one of our payment processors, transactions and other integrations may be impacted - 2 months ago

Acuity Square Integration Partial Outage - 3 months ago

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