Outage in Acuity Scheduling

Square Payments - Double deposit/full payment within Appointment Details in Acuity Scheduling

Resolved Minor

May 18, 2022 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Payments via Square from May 16th are displayed twice within the Appointment Details in Scheduling, while only one instance can be found within Square. We're currently investigating this issue. Thanks for your patience.

Components affected

Acuity Scheduling

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/18/2022 01:56PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/18/2022 12:59PM

The issue has been identified and a fix in being implemented.

INVESTIGATING almost 2 years ago - at 05/18/2022 11:57AM

We are still investigating the issue. Thanks for your continued patience.

INVESTIGATING almost 2 years ago - at 05/18/2022 10:55AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/18/2022 10:02AM

Payments via Square from May 16th are displayed twice within the Appointment Details in Scheduling, while only one instance can be found within Square.

We're currently investigating this issue. Thanks for your patience.

Latest Acuity Scheduling outages

We are investigating reports of SMS messages being delayed in sending. - 24 days ago

Payment button redirects to previous page. - 25 days ago

Intermittent errors loading Client Scheduling Page - about 2 months ago

We are experiencing a disruption with one of our payment processors, transactions and other integrations may be impacted - 2 months ago

Acuity Square Integration Partial Outage - 3 months ago

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