Is Ada Down?

Ada status is operational

IsDown is monitoring Ada's official status page in real time.

Stats for Ada official incidents in the last 30 days

Number of Incidents

3 outages

Since last incident

15 days

Users reports for Ada in the last 12 hours

Effortlessly monitor Ada and all your critical third-party dependencies

Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Ada.

Monitor and keep track of Ada's current and past outages

Major · 15 days ago · lasted about 6 hours

Investigating issues with Ada Chat services

Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots. The issue has been identified as the result of a third party websocket failure and our technical team is actively working with their representatives to resolve this and monitor their implemented solution.

Major · 15 days ago · lasted about 1 hour

Investigating issues with Ada Chat services

Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots. This is not currently affecting EU cluster clients. The issue is the result of a third party websocket failure and our technical team is actively working with their representatives to resolve this and monitor their implemented solution. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

Major · 15 days ago · lasted 27 minutes

Investigating issues with Ada Chat services

Some customers are experiencing issues with our chat services running slow/failing to load. This is affecting some chatters interacting with Ada bots. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

Minor · about 2 months ago · lasted about 5 hours

Salesforce handoff issue

We are currently having some issues with the Salesforce handoff and we are working on it.

Minor · about 2 months ago · lasted 39 minutes

Investigating issues with Ada Dashboard - Unable to Modify/Create Action App Blocks

Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only. Chatters interacting with your bot are unaffected. The current symptoms appear to be Dashboard users unable to modify/create/save Action App blocks which are displaying an orange banner message reading "Please select a variable or text for the required Input field." The current operation of existing blocks is not affected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

Major · about 2 months ago · lasted about 3 hours

End users are not receiving Salesforce agent messages for bots in the Maple cluster.

We are currently investigating this issue.

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Frequently Asked Questions

Is Ada down right now? What is Ada current status?
Ada seems to be up and running. We've updated the status 29 minutes ago.
Was Ada down today?
Ada is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Ada, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Ada and need support?
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