Number of Incidents
3 outages
Since last incident
15 days
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Major · 15 days ago · lasted about 6 hours
Investigating issues with Ada Chat services
Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots. The issue has been identified as the result of a third party websocket failure and our technical team is actively working with their representatives to resolve this and monitor their implemented solution.
Major · 15 days ago · lasted about 1 hour
Investigating issues with Ada Chat services
Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots. This is not currently affecting EU cluster clients. The issue is the result of a third party websocket failure and our technical team is actively working with their representatives to resolve this and monitor their implemented solution. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Major · 15 days ago · lasted 27 minutes
Investigating issues with Ada Chat services
Some customers are experiencing issues with our chat services running slow/failing to load. This is affecting some chatters interacting with Ada bots. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Minor · about 2 months ago · lasted about 5 hours
We are currently having some issues with the Salesforce handoff and we are working on it.
Minor · about 2 months ago · lasted 39 minutes
Investigating issues with Ada Dashboard - Unable to Modify/Create Action App Blocks
Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only. Chatters interacting with your bot are unaffected. The current symptoms appear to be Dashboard users unable to modify/create/save Action App blocks which are displaying an orange banner message reading "Please select a variable or text for the required Input field." The current operation of existing blocks is not affected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Major · about 2 months ago · lasted about 3 hours
End users are not receiving Salesforce agent messages for bots in the Maple cluster.
We are currently investigating this issue.
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