Outage in Adaptavist

Error obtaining authentication tokens from Atlassian due to recent outages

Resolved Minor
April 11, 2022 - Started about 2 years ago - Lasted 2 days
Official incident page

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Outage Details

WORKFLOW STEPS FOR JIRA USERS: We have become aware of an issue that is affecting some of our Jira Cloud users. Errors related to obtaining authentication tokens from Atlassian are appearing, which may or may not be related to recent Atlassian outages. Currently, re-authenticating with the connection seems to address the issue. We are investigating and hope to have more info soon. Updates will be posted here on Statuspage as they are available. Thank you for your patience!
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 04/13/2022 05:50PM

We continue to monitor the situation affecting some of our Jira Cloud users. The app requires a regularly rotated authentication token from Atlassian to interact with your Jira instance. Recent Atlassian outages (https://status.atlassian.com) have interfered with this process and are the source of these errors.
Here's a workaround that resolves the issue in most cases: Re-authenticate with the Jira connection. If your Jira Cloud instance is online, this restores the affected workflows and allows the app to continue to perform as expected. There's no harm in re-authenticating with Jira to ensure your workflows are executing properly. Atlassian has already restored connectivity for some affected users, though it could be days until the restorations are complete. We will continue to monitor Atlassian's progress and make updates to this status space as they are available. Thank you for your patience.

IDENTIFIED about 2 years ago - at 04/11/2022 09:56PM

We have continued to monitor the situation and have carried out a thorough investigation into the impact to our Jira Cloud users. Due to recent Atlassian outages (https://status.atlassian.com), errors that request authentication tokens from Atlassian are appearing in our app. Temporarily, re-authenticating with the connection is a workaround fix for the issue. We are constantly monitoring and researching this issue with Atlassian, and we hope to have a permanent solution ASAP. Thank you for your patience

INVESTIGATING about 2 years ago - at 04/11/2022 09:45PM

WORKFLOW STEPS FOR JIRA USERS: We have become aware of an issue that is affecting some of our Jira Cloud users. Errors related to obtaining authentication tokens from Atlassian are appearing, which may or may not be related to recent Atlassian outages. Currently, re-authenticating with the connection seems to address the issue. We are investigating and hope to have more info soon. Updates will be posted here on Statuspage as they are available. Thank you for your patience!

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