Outage in Adaptavist

Issue syncing is out of date due to bug in issue sync service

Resolved Minor
September 15, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We have become aware of an issue that will have caused some issues to fail to synchronise since 27th June 2022. We have created a fix and will release this to production imminently. We are investigating the impact this has had on customers and will update with further information. We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/15/2022 06:45PM

We have released a fix for this issue. The fix will make sure that new updates to issues and comments and worklogs are accurately reflected in Enhanced Search queries, however we will need to do some follow up data cleaning to make sure older Jira updates (since 27th June) are also accurately reflected in query results.

IDENTIFIED over 1 year ago - at 09/15/2022 05:52PM

We are still attempting to deploy our fix for the issue. We will update as soon as we confirm it has successfully deployed.

We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality since 27th June.

IDENTIFIED over 1 year ago - at 09/15/2022 04:58PM

We are still attempting to deploy our fix for the issue. We will update as soon as we confirm it has successfully deployed.

We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality since 27th June.

IDENTIFIED over 1 year ago - at 09/15/2022 04:23PM

We have prepared a fix for the issue and are in the process of deploying this to production. We will update again as soon as we confirm it has successfully deployed.

We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality since 27th June.

IDENTIFIED over 1 year ago - at 09/15/2022 03:31PM

We have prepared a fix for the issue and are in the process of deploying this to production. We will update again as soon as we confirm it has successfully deployed.

We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality since 27th June.

IDENTIFIED over 1 year ago - at 09/15/2022 02:51PM

We have become aware of an issue that will have caused some issues to fail to synchronise since 27th June 2022. We have created a fix and will release this to production imminently. We are investigating the impact this has had on customers and will update with further information.

We apologise for the inconvenience. This incident means you may have issues that are not fully synchronised and therefore may have unreliable results whilst using Enhanced Search functionality.

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