Outage in Adaptavist

Delay in scripts and event based syncing for Scriptrunner for Jira Cloud

Resolved Minor
January 24, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing delays in processing events, including running script listeners, post functions and issue syncing for Scriptrunner for Jira Cloud in the US region. We are investigating and will try to reduce this delay as quickly as possible.
Components affected
Adaptavist ScriptRunner Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/24/2023 06:28PM

We have now cleared the queue and services have returned to usual timing.

MONITORING about 1 year ago - at 01/24/2023 04:18PM

The queue for issue syncing is currently reducing at a steady rate. We will continue to monitor the situation until the delay has significantly reduced and the queue has cleared. Thank you for your patience.

IDENTIFIED about 1 year ago - at 01/24/2023 03:27PM

We have deployed a change to reduce the queue for issue syncing in SR4JC in us region and are seeing positive results. We will continue to track this and monitor the situation.

INVESTIGATING about 1 year ago - at 01/24/2023 02:04PM

We have now cleared the queue for processing script listeners and post functions. We are still managing the issue sync delay. Filter results may be out of date during this time. We will write with further updates and apologise for the inconvenience.

INVESTIGATING about 1 year ago - at 01/24/2023 01:06PM

The delay in the queue for processing script listeners and post functions is currently reducing. We are still managing the issue sync delay. Filter results may be out of date during this time. We will write with further updates and apologise for the inconvenience.

INVESTIGATING about 1 year ago - at 01/24/2023 11:44AM

We are still experiencing large delays in processing events as mentioned before. We are attempting to reduce this delay and clear the queues.

INVESTIGATING about 1 year ago - at 01/24/2023 10:47AM

We are experiencing delays in processing events, including running script listeners, post functions and issue syncing for Scriptrunner for Jira Cloud in the US region. We are investigating and will try to reduce this delay as quickly as possible.

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