Outage in Aircall

SMS delays

Resolved Minor
January 24, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are observing some delays sending and receiving SMSs. Customers could also face issues while reading the received messages. We are actively investigating this.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/24/2023 02:53PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/24/2023 12:58PM

Issue has been identified and a fix has been deployed. We are currently monitoring our stack.

INVESTIGATING about 1 year ago - at 01/24/2023 09:19AM

We are seeing improvements in the delays to send and receive SMS. We are still investigating to understand the root cause.

INVESTIGATING about 1 year ago - at 01/24/2023 08:42AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/24/2023 08:25AM

We are observing some delays sending and receiving SMSs. Customers could also face issues while reading the received messages. We are actively investigating this.

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