Outage in Airship

Investigating an issue with the Engagement Reporting component

Resolved Minor

June 30, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Since 10:28 AM Pacific time, we are investigating an issue involving the Engagement Reporting component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Components affected

Airship Engagement Reporting

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/30/2022 07:08PM

Send reporting latency is improving and we will continue to monitor the system until it is fully recovered.

Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

INVESTIGATING almost 2 years ago - at 06/30/2022 05:54PM

We are investigating an issue involving unusual delays in message send reporting since around 7:00 AM Pacific time. Sends themselves are not impacted. Our engineering team is working to resolve the issue, and we will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

INVESTIGATING almost 2 years ago - at 06/30/2022 05:28PM

Since 10:28 AM Pacific time, we are investigating an issue involving the Engagement Reporting component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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