Is Akamai Identity Cloud Down?

Akamai Identity Cloud Status is Operational

Latest Akamai Identity Cloud Outages

Check the stats and details of the latest Akamai Identity Cloud outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
346 Days since last incident

Minor Resolved · 12 months ago · lasted 3 months

API timeouts and error rate

Due to power loss within a single Amazon datacentre we're experiencing elevated error rate and higher response times for some services. We're working on to reduce impact as much as possible.

Minor Resolved · about 1 year ago · lasted 5 months

Customer Insights login issues

Engineering is investigating login issues with Customer Insights. You may not be able to view your analytics dashboard within Customer Insights at this time. We apologize for the inconvenience and will continue to work with our third party provider to correct the problem as soon as possible. Only Customer Insights dashboard login is impacted. All core registration, authentication, and SSO services are functioning normally.

Minor Resolved · over 1 year ago · lasted 9 months

Hosted Login increased error rate

Starting from 7:40 to 8:20 UTC we've experienced higher error rate for Hosted Login service in Europe. We were alerted and took preventive measures which allowed to recover service. As of now service is operating normally. We've identified root cause to be network connectivity problem and are working with our partners to get more details.

Minor Resolved · almost 2 years ago · lasted about 1 year

Customer Insights unavailable

We identified that Customer Insights service is unavailable. We’re working on fix with top priority.

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Minor Resolved · almost 2 years ago · lasted about 1 year

Possible intermittent API call timeouts or latency

Due to intermittent problems with some percentage of Akamai Edge servers it's possible that some API calls may timeout or experience higher latency. We're working on remediation, for more details please see

Minor Resolved · about 2 years ago · lasted over 1 year

Possible Event Delivery and SMS Service Degradation Issues

Our cloud service provider is currently experiencing issues which may affect Akamai Identity Cloud SMS, Event Delivery, Customer Insights and Console Audit Logs services. Delays or retries may be required to ensure successful SMS delivery. Delayed events will be delivered after vendor services are fully restored. Identity Cloud core services are operating normally, however.

Minor Resolved · about 2 years ago · lasted over 1 year

Latin America connection issues for Identity Cloud

Operations has been alerted to Identity Cloud issues in Latin America. At this point, it appears as though the whole region was having connectivity issues and is just now coming back online.

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Frequently Asked Questions

Is Akamai Identity Cloud down today?
Akamai Identity Cloud seems to be up and running. We've updated the status 2 minutes ago. There have been 0 incidents in the last 24 hours.
I'm having issues with Akamai Identity Cloud, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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