Is Akamai Identity Cloud Down?

Akamai Identity Cloud status is operational

IsDown is monitoring Akamai Identity Cloud's official status page in real time.

Stats for Akamai Identity Cloud official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

638 days

Users reports for Akamai Identity Cloud in the last 12 hours

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Monitor and keep track of Akamai Identity Cloud's current and past outages

Minor · over 1 year ago · lasted 3 months

API timeouts and error rate

Due to power loss within a single Amazon datacentre we're experiencing elevated error rate and higher response times for some services. We're working on to reduce impact as much as possible.

Minor · almost 2 years ago · lasted 5 months

Customer Insights login issues

Engineering is investigating login issues with Customer Insights. You may not be able to view your analytics dashboard within Customer Insights at this time. We apologize for the inconvenience and will continue to work with our third party provider to correct the problem as soon as possible. Only Customer Insights dashboard login is impacted. All core registration, authentication, and SSO services are functioning normally.

Minor · about 2 years ago · lasted 9 months

Hosted Login increased error rate

Starting from 7:40 to 8:20 UTC we've experienced higher error rate for Hosted Login service in Europe. We were alerted and took preventive measures which allowed to recover service. As of now service is operating normally. We've identified root cause to be network connectivity problem and are working with our partners to get more details.

Minor · over 2 years ago · lasted about 1 year

Customer Insights unavailable

We identified that Customer Insights service is unavailable. We’re working on fix with top priority.

Minor · over 2 years ago · lasted about 1 year

Possible intermittent API call timeouts or latency

Due to intermittent problems with some percentage of Akamai Edge servers it's possible that some API calls may timeout or experience higher latency. We're working on remediation, for more details please see

Minor · almost 3 years ago · lasted over 1 year

Possible Event Delivery and SMS Service Degradation Issues

Our cloud service provider is currently experiencing issues which may affect Akamai Identity Cloud SMS, Event Delivery, Customer Insights and Console Audit Logs services. Delays or retries may be required to ensure successful SMS delivery. Delayed events will be delivered after vendor services are fully restored. Identity Cloud core services are operating normally, however.

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Frequently Asked Questions

Is Akamai Identity Cloud down right now? What is Akamai Identity Cloud current status?
Akamai Identity Cloud seems to be up and running. We've updated the status 27 minutes ago.
Was Akamai Identity Cloud down today?
Akamai Identity Cloud is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Akamai Identity Cloud, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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