Akvo Status

Resolved Outage problems related with database

The issue has been identified and a fix is being implemented.

Resolved Degraded performance Akvo Lumen

We have noticed degraded performance in our databases that power Akvo Lumen. These result in elements in Lumen not loading or taking a very long time to load. We are currently investigating the cause

Resolved RSR outage

We are currently investigating this issue.

Resolved Akvo lumen maps service not working

We have a SSL related problem in lumen-maps service

Resolved Invalid errors when importing Spreasheet

Valid data cleaning spreadsheet are reported with invalid headers

Resolved We are currently experiencing a server https certificate verification error

the issue is: cannot verify *.akvolumen.org’s certificate, issued by ‘CN=Let’s Encrypt Authority X3,O=Let’s Encrypt,C=US’

Resolved Email server malfunction

We have identified an issue with our email server (not sending out emails) that may affect some users e.g. getting notifications of downloaded reports, and signing up new users.

Resolved Akvo RSR Server Error

We are currently experiencing a server error. Resolving it as quickly as possible. Thanks for your patience.

Resolved Survey publishing issues identified

We have identified a problem with survey publishing as a result of the latest release. It affects a subset of users that use number questions and have published surveys after 19/11/2019. We are working to rectify this as soon as possible.

Resolved Loading issues in Akvo Lumen

We are currently experiencing issues with our user management system that is performing slowly causing Lumen to load slowly or time out at certain moments.