Number of Incidents
4 outages
Since last incident
16 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including AlsoEnergy.
Major · started 21 days ago
We are experiencing an issue with the LocusNOC Reporting feature. Canned reports (Historical Energy Report, Interval Energy Report, etc) are returning incorrect results. We are investigating this incident and will provide updates as we identify the issues and work towards resolution.
Minor · started 22 days ago
Degraded data acquisition for LGate LTE (and some CatM) meters
Our engineers have identified an issue with a wireless carrier. Our Network as a Service provider has contacted the carrier who is actively working to fix the network problem. Expect delay in LGate 120 LTE meter readings ingestion until connectivity restored. Note that this also affects a subset of CatM meters placed on this IoT plan.
Major · started about 1 month ago
Solectria site data unavailable
An investigation identified data retrieval from Solectria is unavailable and we are awaiting a response from Solectria.
Minor · started 4 months ago
Data delays in a small subset of sites
We are currently investigating this issue.
Major · 16 days ago · lasted 9 days
PVGuard platform is unavailable
We are currently investigating an issue with site connectivity. Customers with sites on PT web can view up-to-date device data.
Minor · 29 days ago · lasted about 19 hours
We are currently experiencing a delay in some site data which is now ingesting into the system. The delay is varied between 1 and 5 hours. We will update this messaging once all back logged data is consumed.
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