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We continuously monitor the official Altapay status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Altapay outages.
Minor Resolved · 11 days ago · lasted about 2 hours
In-Store transactions via Nets is declined
Nets is currently investigating an issue processing in-store transactions. Currently we can see that in-store transactions routed via Nets is rejected.
Major Resolved · 12 days ago · lasted about 1 hour
We are currently investigating a connectivity issue where payments are rejected
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Minor Resolved · started 27 days ago
We are currently experiencing issues with MobilePay transactions. We are currently working on a solution.
Minor Resolved · started about 2 months ago
iDeal processing degraded performance
We have identified an issue with iDeal payments and a solution is currently being worked on. ETA is as of yet unknown.
Minor Resolved · started 3 months ago
MobilePay
We are currently investigating a possible issue with MobilePay transactions where MobilePay is not accepting the transactions. We have reached out to MobilePay for additional information
Minor Resolved · started 4 months ago
Logging Database emergency maintenance
We are currently performing an emergency maintenance on our logging database. Processing is working but feedback and status updates in the merchant interface will be delayed.
Minor Resolved · started 6 months ago
Gateway Processing Issue
We experienced a interruption in our processing service in the timeframe 14:17 - 14:20 Impact: some transactions were not processed in the timeframe Cause: Some running services in the core infrastructure was not responding. Manual interaction to restart the services were initiated. We apologise for the inconvenience.
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