Number of Incidents
1 outages
Since last incident
4 days
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Minor · 3 days ago · lasted about 10 hours
Ongoing AWS Incident Impacting Ad Hoc Queries
An ongoing incident within Amazon Web Services is impacting ad-hoc queries running within the Amperity platform for our AWS customers. Queries that are part of scheduled workflows will be automatically retried, but users issuing ad-hoc queries may encounter failures. Those failures are transient and frequently succeed upon retry. The Amperity Platform Engineering team is monitoring the AWS incident and we will continue to provide updates here as we learn more.
Major · 3 months ago · lasted about 3 hours
Failing Orchestrations and Campaign Sends to Facebook
At approximately 8:02AM PDT, our platform detected a failure in orchestrations and campaign sends using our Facebook connector. Couriers and other connections to Facebook are working normally. Our Platform Engineering team is investigating the issue and has requested assistance from Meta. This incident affects tenants on both AWS and Azure. We will provide updates as we gather more information and will retry all failed orchestrations once connectivity is restored.
Minor · 4 months ago · lasted about 1 hour
Emergency Maintenance: Internal cluster upgrades
Our Platform Engineering team will be performing some emergency maintenance to scale up our Aurora cluster in our AWS environment. We do not expect there to be any notable impacts and we will close this incident once the work has been completed.
Minor · 4 months ago · lasted about 3 hours
AWS connectivity issue caused some ingest workflows to fail
At approximately 7:50AM PDT, our Platform Engineering team identified that some ingest workflows were failing due to an internal connectivity issue in Amazon Web Services. Our team has restarted the impacted services and we are restarting and monitoring failed workflows at this time.
Minor · 5 months ago · lasted about 5 hours
Amperity is experiencing an incident which is affecting some workflows
We are currently investigating this issue.
Minor · 7 months ago · lasted about 1 hour
Amperity Azure SFTP server down for emergency maintenance
In order to perform emergency maintenance, the Amperity Platform Engineering team has shut down the SFTP server used by our customers on Azure. We expect this action to take approximately 30 minutes, and we will post additional updates once the work has concluded. Customers on AWS will be unaffected.
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