Number of Incidents
2 outages
Since last incident
4 days
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Major · 4 days ago · lasted about 15 hours
mCLASS Affected by AWS Service Issues
We have been seeing an uptick in reports of errors on mCLASS Home and on the Teacher-Led assessment site. We have identified the root cause of this issue as stemming from service issues with one of our upstream providers, AWS. We are continuing to monitor their situation here: https://health.aws.amazon.com/health/status. While we are aware of the impact to mCLASS, other products may be impacted by the services issues with AWS, as well. As always, we greatly appreciate your patience and hope this issue has not caused too much of a disruption to your day.
Minor · 8 days ago · lasted 4 days
Error Page on Some Science Lessons
We have received reports of teachers and students encountering an error message when attempting to access some Science lessons. Our Product team is working diligently to identify the lessons prompting this error message and restore access. We greatly appreciate your patience while we work towards full resolution of this issue, and apologize for any disruption this may be causing to your class.
Major · 2 months ago · lasted 30 minutes
421 Error on Curriculum Platform
We have received reports from some users experiencing a 421 error when attempting to access certain portions of the curriculum platform. Our product and engineering teams have been made aware of these reports and are currently investigating the issue. We are working diligently towards identifying the root cause of and resolving this issue. We appreciate your patience and apologize for this disruption!
Minor · 3 months ago · lasted 10 days
We are aware of and investigating an issue Full and System Access users, as well as users part of extremely large accounts, are receiving error messages when attempting to access their Class Summary pages. Our product and engineering teams have been able to replicate this issue and are working diligently towards a resolution. We appreciate your patience and apologize for any disruption this issue may be causing!
Major · 3 months ago · lasted about 6 hours
The third party provider we utilize for phone support is currently experiencing an outage which is affecting our Support team. If you are experiencing issues connecting with one of our Support agents over the phone, please login to your account and open a chat with us or shoot us an email at help@amplify.com. We are currently monitoring the situation with our third party phone provider, and we do apologize for any inconvenience this may be causing.
Major · 3 months ago · lasted about 5 hours
Some Services Unavailable Due to Upstream Provider Issues
One of our upstream providers (AWS - https://health.aws.amazon.com/health/status) is experiencing an outage at the moment. This is affecting our Support teams' ability to access some internal databases and may be causing some issues for users to navigate both mCLASS and Curriculum platforms after login. We are monitoring the situation with our upstream provider and will provide updates in tandem with theirs.
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