Outage in Anaplan

Platform Alerts

Resolved Minor
March 10, 2022 - Started about 2 years ago - Lasted 19 days
Official incident page

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Outage Details

We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/10/2022 06:10PM

Service has been restored and you should now be able to resume normal activities.
We shall continue to monitor the service health for the next 3 hours to ensure stability of the service. Our team have identified certain mitigation steps which are in the process of investigation and implementation. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.

MONITORING about 2 years ago - at 03/10/2022 05:12PM

Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.

INVESTIGATING about 2 years ago - at 03/10/2022 04:48PM

We are continuing to investigate the reported issues regarding Anaplan API Service accessibility. We will provide regular updates on this page as we diligently work to resolve this issue(s). Please contact Anaplan Customer Care at support@anaplan.com if you continue to experience issues. Thank you for bearing with us.

MONITORING about 2 years ago - at 03/10/2022 02:21PM

Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.

IDENTIFIED about 2 years ago - at 03/10/2022 01:44PM

We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.

IDENTIFIED about 2 years ago - at 03/10/2022 12:47PM

We are continuing to have intermittent issues with the Anaplan API Service. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.

MONITORING about 2 years ago - at 03/10/2022 11:48AM

Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.

INVESTIGATING about 2 years ago - at 03/10/2022 11:21AM

Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.

INVESTIGATING about 2 years ago - at 03/10/2022 11:01AM

Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.

INVESTIGATING about 2 years ago - at 03/10/2022 10:57AM

We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.

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