Outage in AppFollow

Issue with Sending Replies to Microsoft Reviews

Resolved Major

March 29, 2023 - Started about 1 year ago - Lasted 10 months
Official incident page

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Outage Details

We're currently experiencing issues with sending replies to Microsoft reviews since March 11 due to third-party technical difficulties. We're pushing Microsoft to get this issue resolved asap. Unfortunately, we cannot provide an ETA for when this issue will be resolved due to it being a third-party problem. We apologize for any inconvenience and will keep you informed of any updates.

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/06/2024 02:50PM

The API method we were using for sending replies to Microsoft reviews is currently being under maintenance by Microsoft. They haven't provided an ETA for its restoration, but confirmed that this feature is not working on Microsoft's end: https://learn.microsoft.com/en-us/windows/uwp/monetize/respond-to-reviews-using-windows-store-services
While it's temporarily unavailable, we suggest using the Microsoft Partner Center for managing your responses seamlessly.
Thanks for your patience and understanding!

IDENTIFIED about 1 year ago - at 03/29/2023 06:32PM

We're currently experiencing issues with sending replies to Microsoft reviews since March 11 due to third-party technical difficulties. We're pushing Microsoft to get this issue resolved asap.
Unfortunately, we cannot provide an ETA for when this issue will be resolved due to it being a third-party problem. We apologize for any inconvenience and will keep you informed of any updates.

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