Outage in AppNeta

AppNeta - Some Monitoring Points not displaying in Managed Monitoring Point Page

Resolved Minor
March 10, 2022 - Started about 2 years ago - Lasted 19 days
Official incident page

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Outage Details

AppNeta Engineering has identified an issue affecting all application nodes, whereby some Monitoring Points do not display in the Managed Monitoring Point Page. Affected Monitoring Points are still connected and returning data, and alerting functionality is unaffected. We are investigating this issue and will post an update here shortly.
Components affected
AppNeta Performance Manager - App
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/10/2022 11:12PM

We have implemented a fix to address the missing Monitoring Points and all application nodes have had this change applied. All Monitoring Points display as expected.

INVESTIGATING about 2 years ago - at 03/10/2022 07:37PM

AppNeta has identified a workaround for this issue and will be applying it in stages across the next little while. We will post an update here.

INVESTIGATING about 2 years ago - at 03/10/2022 03:38PM

AppNeta Engineering is continuing to investigate and can confirm that quantities of affected Monitoring Points on each application node ranges from very small to large.

INVESTIGATING about 2 years ago - at 03/10/2022 03:25PM

AppNeta Engineering has identified an issue affecting all application nodes, whereby some Monitoring Points do not display in the Managed Monitoring Point Page. Affected Monitoring Points are still connected and returning data, and alerting functionality is unaffected. We are investigating this issue and will post an update here shortly.

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