Don't miss when your services are down. Instant notifications in email, Slack, or Discord when a service is experiencing problems. Access to critical metrics and historical data for each of your services. Everything in one place.
Minor Incident Issues communicating with Charter.net
Dear Zix|Appriver Customer, Our hosted SMB system is currently having issues relaying mail to charter.net servers. Our engineers are actively working with Spectrum (charter.net) to resolve the issue as quickly as possible. We do apologize for the inconvenience this is causing. Thank you Zix|Appriver Support
Minor Incident Customer Portal Log In Issues
We are currently investigating an intermittent issue with the Customer Portal login page failing to load properly. We do apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
Minor Incident Microsoft Product Ordering Issues
Secure Cloud is experiencing intermittent issues ordering and migrating Microsoft products. This is due to several factors including: 1. Microsoft Partner Center API outages and instability due to high order volumes 2. Microsoft's rollout for the ordering changes (discontinuation of Legacy CSP ordering) Due to the issues, some of the behavior you may experience includes: 1. Inability to access the O365 licensing page 2. Longer than expected completion time for Microsoft orders 3. Issues with management of O365 licensed users This is our highest priority. We are actively working with Microsoft to mitigate and eliminate these issues as soon as possible.
Minor Incident Conflict in Ukraine
Below is the link to our statement about concerns with the conflict in Ukraine. https://blogs.opentext.com/opentext-corporate-statement-concerning-the-conflict-in-ukraine/
Minor Incident Apache Log4j Vulnerability
As of 10:45 PM Central Time on Wednesday, December 15th, 2021, we have reviewed all of our production systems, corporate internal IT systems, and all relevant third-party software for the presence of Log4j vulnerabilities as described by the vendor, and we have completed all vendor-recommended remediations with respect to those systems and third-party software. We have also completed a review of our supported on-site (on-prem) products and found no Log4j vulnerabilities as described by the vendor in any of those products. We also continue to monitor our systems (which does not include customer-premise products) for the purpose of detecting certain exploits known to leverage the Log4j vulnerability.
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