Minor · started 9 days ago
In an effort to help provide the best security for our customers and their data, on Oct 2, 2023, all callers that contact Support will be required to be authenticated before the call will proceed. Please understand this new process has not been put in place to create any inconvenience, it is to create a better layer of security of your account and data.
Major · started 22 days ago
Microsoft has started adding their default GDAP relationship behind the scenes to customer tenants that does not meet the requirements of our business system to function properly and support your tenants effectively. We are removing the default MLT (Microsoft led transition) GDAP relationship and replacing that with our AppRiver GDAP relationship that includes the key roles required for our systems to operate. The removal of the MLT GDAP relationship will generate Microsoft notifications to admins that the MLT relationship has been terminated. No action is required from your end and our Appriver partner relationship is not interrupted. We apologize for the notification that was generated and the notification can be disregarded. Thank you for your understanding For more information - https://learn.microsoft.com/en-us/partner-center/gdap-introduction
Major · started 2 months ago
We are currently experiencing issues with Twitter capture starting 7/13/2023. We are investigating the issue to determine the root cause of this disruption of service. We will update when we have more information.
Minor · started 3 months ago
What changes are occurring? Late last year we started alerting all Hosted Exchange customers of the upcoming deprecation of TLS 1.0 and 1.1. Hosted Exchange will be disabling TLS 1.0 and TLS 1.1 and moving all of our online services to TLS 1.2 as of September 11, 2023. How does this affect me? As of September 11, 2023, Hosted Exchange will no longer support TLS 1.0 and 1.1. By September 11, 2023, all client and browser combinations should use TLS version 1.2 (or a later version) to ensure connection without issues to our services. This may require updates to certain clients and browser combinations. If you do not update to TLS version 1.2 (or later) by September 11, 2023, you may experience issues when connecting to Hosted Exchange. If you experience an issue related to the use of an old TLS version after September 11, 2023, you will be required to update to TLS 1.2 as part of the resolution. What do I need to do to prepare for this change? We recommend you proactively address...
Minor · started 3 months ago
Message Summary: Publicly switched telephone networks (PSTN) such as SMS and voice authentication are the weakest forms of MFA. To help your users move away from them, Microsoft is introducing changes to the Microsoft managed state of the Registration campaign feature in Azure Active Directory. When this will happen: Starting July 10, 2023 How this affects your organization: Starting July 10th, 2023, users in your organization that are relying on SMS and voice for MFA will be prompted to register with the Microsoft Authenticator app. They can skip this prompt for a maximum of 3 times, after which registration of the app will be required. What you can do to prepare: We urge you to motivate your users to stop using SMS and voice for MFA. However, if some of your users need more time you can exempt them for now. Sign in as Global Administrator or Auth...
Major · started 4 months ago
We will be transitioning away from the current UK phone number of +44 20 3588 6180. The new UK phone number will be +44 20 3849 4400 The new phone number is already working, so please make note of this new number as we transition away from the old.
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