Is AskCody Down?
AskCody status is operational
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IsDown continuously monitor the official AskCody status page for ongoing outages. Check the stats for the latest 30 days and a list of the last AskCody outages.
Stats for AskCody outages in the last 30 days
Number of Outages
0
Average Downtime
0 mins
Total Downtime
0 mins
Since last incident
71 days
Users reports for AskCody in the last 12 hours
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Get access to historical data and AskCody's lastest outages
Minor · 2 months ago · lasted 18 days
Degraded Performance - Investigating
Affected Users: Visitors and Hosts Region: Denmark We are currently experiencing issues with SMS' sent to Visitors and Hosts not being delivered on the carrier's end in Denmark. We have been in touch with the carrier, via Twilio, who are actively investigating the issue. Email notifications are not affected. The next update will be provided once we have updates from the carrier, no later than 31/03/2023 Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Minor · 2 months ago · lasted about 1 month
Degraded Performance - Resolved
Affected Users: Insights Administrators and Owner Role Users Region: All Customers We are currently experiencing issues with the synchronization of Bookings Insights data into the Management Portal. We are investigating the issue. Insights users will notice that no data since the 13th of March 2023 is available, and the synchronized values will be blank following this date. Services and Visitors Insights are not affected. The next update will be provided as we learn more about the issue, but by the 30th of March at the latest. Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Minor · 2 months ago · lasted 2 days
Degraded Performance - Monitoring
Affected Users: Integrations Administrator and Owner Role Users Region: All We are currently experiencing issues with the Logs page in the Azure Active Directory Integration, we are investigating the impact. When navigating to the logs page, you will see an Error message like the following: Unterminated string in JSON at position 106512 Link to page: https://portal.onaskcody.com/admin/azure-ad-sync-log This error message will prevent you from accessing the sync logs but will not impact the operation of the Azure AD Integration. Users and Hosts will continue to be synchronized. The next update will be provided as we learn more about the issue, but by the 29th of March at the latest. Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Minor · 3 months ago · lasted 21 days
Degraded Performance: Visitors Add-in (Delegate Senarios)
In delegate senarios (adding a guest on behalf of someone else), users cannot select themselves to be notified, in the Visitors Add-in, in the Windows Outlook Client. We are currently investigating the issue. As a temporary workaround, Outlook on the Web can be used. Mac users are not affected.
Minor · 4 months ago · lasted 10 days
Exchange Server Integration - Operational: Updating and creating new Basic Auth. integrations result in Error
Customers using Exchange Servers to Integrate with AskCody cannot update existing or create new Exchange Server Integrations, using Basic Authentication. This is not affecting our customers utilizing Modern Authentication to Integrate with Exchange Online. We are actively investigating the issue.
Minor · 4 months ago · lasted 18 days
Displays - Resolved: Faulty Equipment Reporting fails to send all notifications.
Customers may experience that not all faulty equipment notifications are sent when reported on Displays. We are actively investigating the issue.
Minor · 4 months ago · lasted 1 day
AskCody Platform Degraded Performance - related to Microsoft M365 dependencies
Critical Microsoft M365 Services, on which the AskCody platform depends, are only intermittently available. This causes degraded performance issues with the AskCody platform. We are currently investigating this and will keep you up to date.
Minor · 4 months ago · lasted about 4 hours
Slow Load Times
The load times across the EU side of the platform are currently slow, and you may experience timeout errors. It is our understanding this is not related to the Major Outage experienced yesterday. We are currently implementing a fix and expecting results shortly.
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Frequently Asked Questions
- Is AskCody down right now? What is AskCody current status?
- AskCody seems to be up and running. We've updated the status 7 minutes ago.
- Was AskCody down today?
- AskCody is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with AskCody, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
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- Reach out to their Twitter account.
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