Outage in AskCody

Degraded Performance of Azure Active Directory Integration

Resolved Minor
January 02, 2023 - Started over 1 year ago - Lasted 4 days
Official incident page

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Outage Details

A number of our customers' Azure Active Directory Integrations are having issues processing changes. This may result in delays related to user management such as user creation, updating roles, etc. We are investigating the issue, montering the performance closely.
Components affected
AskCody Azure AD integration
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/06/2023 01:25PM

After monitoring the implemented solution for the past days, the performance of the Azure Active Directory Integration has been restored to its normal operating state.

MONITORING over 1 year ago - at 01/04/2023 09:51AM

We have implemented a solution related to the degraded performance of the Azure Active Directory Integration and are currently monitoring the results.
So far, the user syncs are stabilizing, but we will continue to follow the behavior over the coming days.

Any pending changes related to user management from the past days should now begin to be processed as the initial syncs complete.

IDENTIFIED over 1 year ago - at 01/03/2023 03:13PM

The issue with the Azure Active Directory Integration has been identified and a fix is being implemented.
Once implemented, we will monitor the performance of the syncs over the coming days.

INVESTIGATING over 1 year ago - at 01/02/2023 10:08AM

A number of our customers' Azure Active Directory Integrations are having issues processing changes.
This may result in delays related to user management such as user creation, updating roles, etc.

We are investigating the issue, montering the performance closely.

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