Outage in AskCody
AskCody Platform Degraded Performance - related to Microsoft M365 dependencies
Resolved MinorComponents affected
AskCody Room Displays AskCody Outlook Add-in AskCody Outlook Add-in AskCody Check-in kiosk AskCody Meeting Services Portal AskCody Visitor Management Portal AskCody Room Management Portal AskCody Mobile App (iOS) AskCody Outlook Add-in AskCody Workplace Central AskCody Exchange Integration AskCody Meeting Dashboards AskCody Azure AD integrationLatest AskCody outages
Details
Updates ( sorted recent to last )
This incident is being set to Resolved, following Microsoft setting their Service Health Status to available, and having monitored AskCody's performance since, which has been stable. https://status.office365.com/
Microsoft have rolled back a network change, that they believed to be causing the impact. Since then, they have been monitoring the recovery across the service, with reports of mitigation. These efforts from Microsoft have had a positive effect on the AskCody platform and we are monitoring the performance closely.
You can keep up to date with the Microsoft - Service Health Status, at the link below, where they are posting regular updates: https://status.office365.com/
We are continuing to investigate the issue. When navigating the platform, aside from slow load times, you may see a "Our services aren't available right now" error message. From the Azure status page https://status.azure.com/en-us/status they are reporting that their Network Infrastructure is currently impacted.
A link to Microsoft Azure Status: https://status.azure.com/en-us/status "We are investigating an alert for users unable to Access Azure Portal. More information will be provided as events warrant. This message was last updated at 07:49 UTC on 25 January 2023"
Critical Microsoft M365 Services, on which the AskCody platform depends, are only intermittently available. This causes degraded performance issues with the AskCody platform. We are currently investigating this and will keep you up to date.
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