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We continuously monitor the official AskCody Outlook Add-in status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last AskCody Outlook Add-in outages.
Minor Resolved · 14 days ago · lasted 1 day
Critical Microsoft M365 Services, on which the AskCody platform depends, are only intermittently available. This causes degraded performance issues with the AskCody platform. We are currently investigating this and will keep you up to date.
Minor Resolved · 19 days ago · lasted about 4 hours
The load times across the EU side of the platform are currently slow, and you may experience timeout errors. It is our understanding this is not related to the Major Outage experienced yesterday. We are currently implementing a fix and expecting results shortly.
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Minor Resolved · 20 days ago · lasted 11 days
A major outage across the AskCody platform is currently being investigated.
Minor Resolved · 2 months ago · lasted about 4 hours
We registered higher loads times of the AskCody add-ins, check-in Kiosk, and some displays around 7:20 am UTC. Slowness and occasional timeouts increased but were resolved around 8:20 am (UTC) after a fix was deployed. We are currently monitoring, but all performance is currently back to normal.
Minor Resolved · 4 months ago · lasted 12 days
Degraded performance - Investigating
We are currently experiencing issues with the AskCody Management Portal and are now investigating the issue.
Minor Resolved · 5 months ago · lasted about 4 hours
Reduced availability for AskCody Management Portal and Add-ins
We are currently investigating the issue.
Minor Resolved · 6 months ago · lasted 17 days
Delegate Scenario: Problems using Services and Visitors add-ins on the newest Outlook Client versions
We are currently experiencing issues with delegate usage of Services and Visitors Add-ins on the newest Outlook Client Versions for MS365 (Current and Monthly release channels). The Add-in fails with Error code: ErrorAppointmentNotFound when using the add-in on behalf of another user(delegate). This only affects the Outlook Client and not Outlook on the web, so for a temporary workaround this can be used.
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