AutopilotHQ Status

Resolved Impact from Sendgrid outage

We are experiencing some delays with journey processing and new users being unable to send mail due to a SendGrid outage: https://status.sendgrid.com/. We expect this will lead to slower than normal journey processing, possible delays in mail sending and new signups being unable to send mail until this is resolved. Our team will continue to provide updates as they become available.

Resolved Impact from Sendgrid outage

We are currently impacted by an incident at Sendgrid our mail service provider (see https://status.sendgrid.com/). New signups may be unable to send mail and some types of obscure mail configuration updates could hit issues. They are working hard to resolve the issue and we will work to restore full functionality to all users as soon as they resolve the issue.

Resolved Edit Campaign UI partial outage

We are currently looking into an issue where some users are unable to edit their campaigns.

Resolved Partial outage: journey publishing and journey processing issues

Our database provider is experiencing a temporary failure. We are investigating this and will resolve it as soon as possible.

Resolved Login Degraded

We are currently investigating this issue.

Resolved Test Email Sends, Email Sends Delayed

We are currently investigating the scope of the SendGrid performance issue and will post updates as we know more.

Resolved Database provider failure

Our database provider is investigating the issue.

Resolved SendGrid Outage

SendGrid (our email provider) has posted a major outage to their status page - (https://status.sendgrid.com/), starting around 6AM MT. We are continuing to monitor this for any possible impact to Autopilot.

Resolved Journey processing delays

We are experiencing a higher than usual volume and are experiencing journey processing delays as a result. We are working to address this as a priority.

Resolved Queue backlog

We are currently investigating a backlog, which is delaying the processing.