Outage in Auvik Networks

Service Disruption - Degraded Custom SNMP Polling and Device identification

Resolved Minor

November 07, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We’re experiencing disruption to SNMP Polling and Device Identification. Tenants may experience service degradation with SNMP and device identification. We will continue to provide updates as they become available.

Components affected

Auvik Networks au1.my.auvik.com Auvik Networks ca1.my.auvik.com Auvik Networks my.auvik.com Auvik Networks us4.my.auvik.com Auvik Networks us1.my.auvik.com Auvik Networks us2.my.auvik.com Auvik Networks us3.my.auvik.com Auvik Networks eu2.my.auvik.com Auvik Networks eu1.my.auvik.com

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/07/2022 07:44PM

The fix for SNMP Polling and Device Identification degradation has been implemented. The source of the disruption has been resolved, and services have been fully restored.

A Root Cause Analysis (RCA) will follow after completing a full review.

MONITORING over 1 year ago - at 11/07/2022 06:47PM

We’ve identified the source of the service disruption with SNMP Polling and Device Identification and are monitoring the situation. Tenants may have experienced service degradation with SNMP and device identification. The fix has been implemented. We’ll keep you posted on a resolution.

IDENTIFIED over 1 year ago - at 11/07/2022 06:01PM

We’ve identified the source of the service disruption with SNMP Polling and Device Identification. Tenants may experience service degradation with SNMP and device identification. We are working to restore service as quickly as possible.

INVESTIGATING over 1 year ago - at 11/07/2022 05:55PM

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