Bandwidth Status

Resolved Port Activation Delays

Bandwidth is seeing port activation delays of up to a half hour for on net orders. We're currently engaged with our porting vendor about the issue.

Resolved TRAM Tool (CSR Tool) Incident

Bandwidth is currently investigating an incident impacting customers who use the TRAM Tool for CSR Lookups. We have engaged with our industry partner. This incident does not impact the ability to submit port orders.

Resolved Port-in Latency Issue

We are experiencing an incident with port-ins from Level3 and are investigating a latency issue with order status updates and activations on port-in orders.

Resolved LAX Voice Incident

Bandwidth is investigating an incident impacting voice calls transversing our LAX Data Center. All teams are actively engaged.

Resolved Bandwidth Dashboard e911 API Incident

A subset of Dashboard accounts with specific configurations may experience an API 404 timeout when attempting to GET details on e911 endpoints provisioned to their Bandwidth Dashboard. No 911 voice calls are impacted. The Bandwidth 911 Portal (EVS) is not impacted.

Resolved Texas Winter Weather Statement

Bandwidth is actively monitoring our network concerning any potential impacts from the severe winter weather in Texas. Although no one can correctly predict the effect of this extreme weather, our core network operates in a geo-redundant fashion and is designed to be resilient against situations such as this. Our team is standing by, ready to act if any service disruptions should occur. Our Network Operations Center will continue to monitor this severe weather and potential impact closely throughout the event. We will notify you immediately if we observe any degradation in Bandwidth's services. Should you experience any issues with your service, please contact our support team at bandwidth.com/support or by calling (855) 864-7776. For those impacted by the severe weather, please stay safe. Thank you, Bandwidth Operations Team bandwidth.com/support (855) 864-7776 No components are affected by this update.

Resolved Bandwidth Local Market Impairment - LATA 348: Grand Rapids, MI

We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only. We are currently working with our carrier for resolution.

Resolved Port-In Translation Issue

We are experiencing an incident with port-ins from Level3, where they are unable to remove translations for porting TN's. We are working with this vendor on a resolution for this issue. This issue is related to the ongoing Bandwidth Dashboard Issue.

Resolved Bandwidth Dashboard Incident

A small number of API GET requests on Port In order IDs are failing for some orders. We are engaging with our vendor on the issue.

Resolved Toll Free SMS Outbound Delays

Customers may be experiencing delays with Toll Free SMS Outbound message delivery to T-Mobile handsets. We are currently engaged with our vendor working toward a resolution.