Outage in Bandwidth

Canadian Outbound Traffic Outage

Resolved Maintenance
July 08, 2022 - Started almost 2 years ago - Lasted 4 days
Official incident page

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Outage Details

We’re currently experiencing some failures on outbound traffic to Canadian numbers due to an incident on a vendors network. Relevant teams are engaged with our vendors to investigate mitigation during this incident.
Components affected
Bandwidth Outbound Calling (SIP) Bandwidth SMS Messaging (SMPP) Bandwidth MMS Messaging (MM4)
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 07/12/2022 01:19PM

Bandwidth teams are observing stable and expected traffic behavior. We remain engaged with this impacted vendor to ensure a full resolution.

MONITORING almost 2 years ago - at 07/11/2022 05:48PM

Bandwidth teams are observing stable and expected traffic behavior. We remain engaged with this impacted vendor to ensure a full resolution.

MONITORING almost 2 years ago - at 07/11/2022 03:03PM

Bandwidth teams are observing stable and expected traffic behavior. We remain engaged with this impacted vendor to ensure a full resolution.

IDENTIFIED almost 2 years ago - at 07/10/2022 10:58PM

Bandwidth teams continue to engage with this impacted vendor

IDENTIFIED almost 2 years ago - at 07/10/2022 06:38PM

Bandwidth teams continue to engage with this impacted vendor.

IDENTIFIED almost 2 years ago - at 07/10/2022 01:18PM

Bandwidth teams continue to engage with this impacted vendor.

INVESTIGATING almost 2 years ago - at 07/09/2022 09:16PM

Bandwidth teams continue to engage with this impacted vendor.

INVESTIGATING almost 2 years ago - at 07/09/2022 07:31PM

Bandwidth teams continue to engage with this impacted vendor.

INVESTIGATING almost 2 years ago - at 07/09/2022 02:24PM

Bandwidth teams continue to engage with this impacted vendor.

INVESTIGATING almost 2 years ago - at 07/09/2022 01:28AM

Bandwidth teams continue to engage with this impacted vendor. Messaging traffic is processing as expected. Voice traffic remains impacted.

INVESTIGATING almost 2 years ago - at 07/09/2022 12:31AM

Bandwidth teams continue to engage with this impacted vendor.

INVESTIGATING almost 2 years ago - at 07/08/2022 07:15PM

Bandwidth teams continue to engage with this impacted vendor.

INVESTIGATING almost 2 years ago - at 07/08/2022 06:02PM

Bandwidth teams continue to engage with this impacted vendor.

SMS and MMS messages via Rogers may fail to deliver as expected at this time.

INVESTIGATING almost 2 years ago - at 07/08/2022 04:58PM

We’re currently experiencing some failures on outbound traffic to Canadian numbers due to an incident on a vendors network. Relevant teams are engaged with our vendors to investigate mitigation during this incident.

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