Outage in Bandwidth

Intermittent WebRTC Failures

Resolved Minor

October 24, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently investigating an issue with WebRTC causing intermittent failures on calls hitting the platform. Relevant teams are engaged and we'll provide further details as they become available.

Components affected

Bandwidth WebRTC

Latest Updates ( sorted recent to last )

IDENTIFIED over 1 year ago - at 10/24/2022 05:09PM

We've identified the issue causing the failures and we're engaged with AWS on mitigation. Failures are decreasing at the moment, but still intermittent, re-calls may complete. We'll continue to advise as we updates become available.

INVESTIGATING over 1 year ago - at 10/24/2022 04:11PM

We're currently investigating an issue with WebRTC causing intermittent failures on calls hitting the platform. Relevant teams are engaged and we'll provide further details as they become available.

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