Resolved Intermittent Timeouts
We are currently investigating why some accounts are experiencing timeouts and slow updates.
Resolved Customers & Segmentation downtime
Our Elasticsearch servers are having some trouble keeping up. This affects some Customers and Segmentation. Other parts of the app will keep working as usual.
Resolved Hosting instability
We are currently aware of issues occurring at our hosting partner's datacenter which has resulted in us going offline. We are working with them to identify a timeline for resolution.
Resolved Account Update Delays
Some accounts are running behind on updates due to a large import. Accounts are in the process of catching up, but it will take time for every account to update. Thanks for your patience!
Resolved Failing Stripe webhooks
We've detected that roughly half of all webhooks from Stripe are getting blocked. This appears to be a new issue with the way CloudFlare handles rate-limiting. In this case, they're incorrectly limiting calls from Stripe's IP addresses. We're working with them now to resolve this. All failing webhooks will automatically be reprocessed once this is resolved. We'll provide more updates as we have them.
Resolved Recover emails not sending
Due to an issue with our email service provider, Recover emails are not sending. We're working with them now to resolve this. Any emails not sent are queued up and will be sent out once the issue is resolved. The caveat here is if you have a custom DNS setup for use with Recover, it will not be affected by this. We'll update as we have more info.
Resolved Intermittent availability
Our DNS provider appears to be having temporary issues preventing some users from accessing Baremetrics. We are monitoring for any changes and will update once resolved.
Resolved Processing Delays
Our background processing is currently paused. This will prevent your metrics from updating, and some other actions from updating across the API and dashboard.
Resolved Delayed Updates for Metrics
Several accounts are experiencing delays in updates for metrics. We are currently investigating the issue.
Resolved Network Issues
One of our network providers is experiencing issues, which is preventing some people from accessing our site and/or API.
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