Degradation Feed Export: Missing Daily ratings feed files

Bazaarvoice has implemented a fix for the issue that was preventing C7 SFTP cluster clients to receive their export feed files (ratings feed, standard client feed, etc) since February 4th on both staging and production environments. Clients should have up-to-date files available in the SFTP to download and engineering will continue to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:
Wednesday, February 9th, 2022 at 10 am CST

If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice has identified the root cause of the issue that’s preventing C7 SFTP cluster clients to receive their export feed files (ratings feed, standard client feed, etc) since February 4th on both staging and production environments. Engineering is working on a resolution and will provide an update at the designated time below or when new information becomes available.

[1066]

NEXT UPDATE:
Tuesday, Feb 8, 2022 at 10 am CST

If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice has identified that all types of feeds since February 4th (Ratings feed and Standard Client feed) didn’t get generated for cluster 7 (c7). The root cause has been identified. We will provide an update at the designated time below or when new information becomes available whichever comes first.

[1066]

NEXT UPDATE:
Monday, Feb 7, 2022 at 4 pm CST

Bazaarvoice has identified an issue with missing daily rating feeds files for the cluster 7 (c7) sftp. The root cause has been identified. We will provide an update at the designated time below or when new information becomes available whichever comes first.

[1066]

NEXT UPDATE:
Monday, Feb 7, 2022 at 9 am CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
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APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) (edited)