Degradation - Portal Insights

Bazaarvoice has identified an issue that is causing a degradation of Portal Insights, resulting in the data in these dashboards to be several days stale. A root cause has been determined and a fix has been deployed. We are monitoring to confirm the fix results in the data updating on the dashboards after processing. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thurs. Apr. 28, 2022 at 12pm CST

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)