Degradation - Social Commerce PDF reporting

This incident has been resolved.

A fix has been implemented and we are monitoring results.

Bazaarvoice continuing to investigate the degradation of Social Commerce PDF reporting. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Tuesday, Jan 24th at 12:00pm CT

Bazaarvoice has identified an issue that is causing a degradation of Social Commerce PDF reporting.

We are experiencing an outage with the screen-capture service causing Social Commerce PDF downloads to fail. This impacts all social commerce clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:

Tuesday, Jan 24th at 12:00pm CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)