Degradation - Conversations API

Bazaarvoice has identified an additional and short Conversations API latency during the day. Engineering is continuing to investigate and fix the root cause of the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE
Monday, January 10th at 12pm CST

Bazaarvoice has identified the root cause of the issue and is working on a resolution. During systems monitoring, no additional degradation of the Conversations API was found. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE

Friday, January 7th at 12pm CT

Bazaarvoice is continuing to investigate an issue that caused a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thurs. Jan 6th, 2022 at 10:00 am CT

[1060]

Bazaarvoice has identified an issue that caused a degradation of the Conversations API between January, 5th 2022 18:15 CST and January, 5th 2022 19:15 CST. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thurs. Jan 6th, 2022 at 1:00 am CT

[1060]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)