Is Berbix Down?
Berbix status is operational
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Latest Berbix Official Outages
We continuously monitor the official Berbix status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Berbix outages.
Minor Resolved · started 7 months ago
Degraded performance: Webhooks delays and dashboard data delays
From approximately 2:35pm to 4pm PT, we experienced issues with an internal-facing system that resulted in delays firing webhooks along with flags and actions temporarily not being surfaced in the Berbix dashboard for transactions completed during the incident. By approximately 4pm PT, our system was back to processing webhooks at a normal rate and had processed the delayed webhooks. Flags and actions in the dashboard for transactions completed during the incident would have also appeared on or before 4pm. No data was lost. Calls to the /v0/transactions API endpoint would have still returned transaction metadata normally, including flags and actions, but calls to that endpoint may have had elevated latency in some cases during the incident. Other API endpoints and were not affected. End users would have been able to complete transactions normally during this time. The Berbix team will take steps to prevent this issue from recurring.
Minor Resolved · started 11 months ago
Currently experiencing elevated error rates due to upstream Google Cloud errors
We are currently investigating and will provide an update by 8:10am.
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Minor Resolved · started over 1 year ago
Elevated latency for subset of Berbix API requests
Elevated latency has been observed for certain calls to the Berbix API. The engineering team is currently investigating the cause and will provide an update by 8:00am Pacific.
Minor Resolved · started over 1 year ago
Degraded performance of the Berbix API
Degraded performance for Google Cloud's Cloud Firestore is impacting Berbix's API performance, which affects the Dashboard and SDKs in addition to direct API calls. Engineering team is monitoring and working on mitigating fixes. This is resulting in 500 responses for a subset of API calls. https://status.cloud.google.com/incidents/WXwFb7tx1XvHyGaxwdYs
Minor Resolved · started over 2 years ago
2020-12-14
We are currently experiencing issues processing images of photo IDs. End users will receive an error message when attempting to complete a verification. We are actively investigating and will provide another update within 30 minutes.
Minor Resolved · started over 2 years ago
2020-10-06
We are currently investigating this issue.
Minor Resolved · started over 3 years ago
Text message delivery issues for Sprint users
Twilio, our text message delivery service provider, is currently having issues delivering text messages to Sprint customers. Users impacted by this issue can utilize our email delivery feature for mobile handoff. We're currently investigating this issue and working with our service provider to resolve the underlying problem.
Berbix problems reported by users
User-reported problems for Berbix in the last 12 hours. It's a collection of user reports from different sources.
Berbix Components Status
Check the current status of the components
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Frequently Asked Questions
- Is Berbix down right now? What is Berbix current status?
- Berbix seems to be up and running. We've updated the status 3 minutes ago.
- Was Berbix down today?
- Berbix is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Berbix, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Berbix and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
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