Is Bigleaf Networks Gateway Cluster: San Jose, CA Down?

Bigleaf Networks Gateway Cluster: San Jose, CA Status is Operational

Latest Bigleaf Networks Gateway Cluster: San Jose, CA Outages

Check the stats and details of the latest Bigleaf Networks Gateway Cluster: San Jose, CA outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
223 Days since last incident

Minor Resolved · 7 months ago · lasted less than a minute

San Jose POP: Isolated Server Failure

Today, our redundant network experienced an isolated server failure within our San Jose (SJC) POP, from ~06:21 - 06:29 GMT. Customers connected through the affected server were automatically transitioned to their secondary POP, and reconnected back to their primary server once it was restored. Our engineering team was automatically alerted and began investigating the issue. As a precautionary measure, we are redistributing customers with primary tunnels on the affected server to other tunnel servers within the POP. During this event, customers with primary tunnels on the affected server may have experienced a slight increase in latency and/or packet loss during the failure, and may experience a similar impact again when their tunnel is migrated to a new primary server. Our engineering team is continuing to investigate root cause.

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