Incident in Bigleaf Networks
6 months ago
Web Dashboard unreachable
Resolved MinorUpdates ( sorted recent to last )
We continue to see full stability of the affected systems (web dashboard, email alerts, phone system) and believe the incident is fully resolved. If you have any questions or concerns please contact our support team at 888-244-3133 or [email protected]
According to our monitoring and other data, we believe that the issue has been resolved. We are continuing to monitor intensively and will provide any updates as appropriate.
It appears that as of the last 20-30 minutes, our web dashboard and phone system have mostly recovered (though some people may still be experiencing intermittent issues connecting to the dashboard). We continue to investigate the issue and will provide updates as appropriate.
Some of our technical support agents are having issues connecting to the phone system we use. If you're attempting to reach our support team and are having trouble getting through, please email the team at [email protected]
We are currently investigating an issue with the reachability of our web dashboard (app.bigleaf.net). It appears this is due to an incident in Amazon Web Services where that is hosted. This will also impact email alerts that come from the dashboard. We don't believe customer network traffic is affected, as all customer network traffic runs through our owned-and-operated Cloud Access Network and we don't see any issues with that platform currently. We will continue to investigate and provide an update within the next hour.
Monitor Bigleaf Networks and all your business critical cloud services
Never miss when your external dependencies are down. Instant notifications when there are outages.
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
How can we help?
No more frantic searching for the source of the problem.
All of your service statuses in one place
Check the status of all your services in one place. No more going to each of the status pages and managing them individually.
Notifications of incidents in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Notifications in your favorite channel
Get instant notifications in your email, Slack, or Discord.
Keep track of scheduled maintenance
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Multiple Profiles
Create one profile for each of your teams. One Dashboard and specific Notifications settings for each team.
Only receive notifications for specific components
Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
For every team in your company
Engineering
Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.
Customer Support
Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.
Marketing
One of your competitors is down? Maybe a good time to spread the word about your service.
Start monitoring
all your essential services
-
Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
-
Step 2 Select your services
There are 1622 services to choose from, and we're adding more every week.
-
Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Frequently Asked Questions
- Is Bigleaf Networks down today?
- Bigleaf Networks seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with Bigleaf Networks, but the status is OK. What's going on?
-
There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Bigleaf Networks is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Bigleaf Networks has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
Ready to start monitoring your cloud services?
Increase the productivity and efficiency of your team. Enable monitoring for your services, and start receiving real-time alerts when your services have outages.
Start today for FREE