Outage in Bigleaf Networks

A message about our response to the log4j vulnerability

Resolved Minor
December 13, 2021 - Started over 2 years ago - Lasted 4 months
Official incident page

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Outage Details

As you may be aware due to widespread news coverage, there is a software vulnerability recently disclosed within the Java log4j library that is impacting many software solutions world-wide. On Friday we performed an in-depth review of all of the systems and software tools that we control. Since our use of Java is very limited, we had fairly low exposure. We identified a few internal tools for development and logging that were at risk, and have mitigated those risks. We now believe all systems and tools that we control are safe from exploitation of this vulnerability. We also use common third-party SaaS tools like Office365, so we are monitoring the situation with our third-party vendors and will respond if we become aware of any risks that need to be addressed. At this time we do not believe that any customer data or systems were exposed or were at risk from this log4j vulnerability. Please let us know if you have any questions - You can always reach our 24x7 support team at 888-244-3133. Thank you, Joel Mulkey | Founder and CEO Bigleaf Networks, Inc. www.bigleaf.net
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/13/2021 09:21PM

As you may be aware due to widespread news coverage, there is a software vulnerability recently disclosed within the Java log4j library that is impacting many software solutions world-wide. On Friday we performed an in-depth review of all of the systems and software tools that we control. Since our use of Java is very limited, we had fairly low exposure. We identified a few internal tools for development and logging that were at risk, and have mitigated those risks. We now believe all systems and tools that we control are safe from exploitation of this vulnerability. We also use common third-party SaaS tools like Office365, so we are monitoring the situation with our third-party vendors and will respond if we become aware of any risks that need to be addressed. At this time we do not believe that any customer data or systems were exposed or were at risk from this log4j vulnerability. Please let us know if you have any questions - You can always reach our 24x7 support team at 888-244-3133. Thank you,

Joel Mulkey | Founder and CEO
Bigleaf Networks, Inc.
www.bigleaf.net

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