This chart provides user-reported problems for BitMEX in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official BitMEX status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last BitMEX outages and possible affected you.
Minor Resolved · 12 days ago · lasted 37 minutes
We have identified an issue that is impacting the deposit and withdrawal of non-BTC deposits. All deposits and withdrawals of non-Bitcoin assets experience a delay in crediting of accounts and a delay in withdrawals, too. We are working on implementing a fix and will publish updates as necessary. We remind our users that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.
Minor Resolved · 21 days ago · lasted 10 minutes
We identified an issue that was affecting our Websocket connections from 05:35 UTC including to our trading website. We completed a fix for this issue at 06:02 UTC and our Websocket connections are now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support.
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Minor Resolved · 24 days ago · lasted about 4 hours
We are currently investigating an issue that's affecting certain web users' access to the BitMEX Wallet page. All funds remain safe. Apologies for the inconvenience caused and please contact Support if you have any questions.
Minor Resolved · about 1 month ago · lasted about 11 hours
Web users are currently unable to access BitMEX Spot. We’re investigating the cause of this issue, and will implement a fix as soon as possible. All funds are safe and we apologise for any inconvenience caused. If you have any questions, please get in touch with Support.
Minor Resolved · 2 months ago · lasted 4 days
USDT Solana Network Deposits & Withdrawals Suspended
Any deposits of USDT on Solana Network (SOL) have been temporarily suspended until further notice. Thanks for your understanding!
Minor Resolved · 2 months ago · lasted 3 days
Experiencing a high load of customer support requests - causing extended response time
We are currently experiencing a high volume of customer support tickets related to user verification (KYC). This leads to a longer than usual response time from our staff. We apologise for any inconvenience and kindly ask for your patience. Thank you.
Minor Resolved · 3 months ago · lasted about 6 hours
Wallet page is not accessible from Web + Deposits & Withdrawals are being queued
We are investigating an issue that is preventing user access to our 'wallets' page on web. Deposits & withdrawals are being queued, too. The view of the wallets page on our mobile app is not impacted. We are investigating the root cause and working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.
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