BitMEX Status

Resolved [Testnet] Trading Engine

We have identified an issue with our [Testnet] Trading Engine server, and are working to restore full service as soon as possible. As we are resolving this issue the [Testnet] Trading Engine will be temporarily unavailable. We apologise for any inconvenience this may be causing. We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact Support.

Resolved Composite Index Breakdown Display Issue

We’re aware of a display issue for Composite Index Breakdown web pages on BitMEX.com and instrument/compositeIndex REST API endpoint. The trading engine is not impacted and all client funds remain safe. We’re investigating this and will provide a further update as soon as possible. We apologise for any inconvenience this may be causing. Please contact Support if you have any further queries.

Resolved Deposit Address Display Issue - Newly Verified Users

We’re aware of an issue where deposit addresses for some users who have verified within the last 24 hours are not displaying properly. We have identified the root cause and expect to have this fixed within the next 2 - 4 hours. We apologise for any inconvenience that this may be causing. Please contact Support should you have further questions.

Resolved [Testnet] Maintenance Mode

Testnet is currently undergoing maintenance, and we will restore full service as soon as possible. We apologise for any inconvenience caused. Please contact Support with any questions.

Resolved [Testnet] Maintenance Mode

Testnet is currently undergoing maintenance, and we will restore full service as soon as possible. We apologise for any inconvenience caused. Please contact Support with any questions.

Resolved Webpage Display Issue

We’re currently investigating an issue with balances not being displayed on the BitMEX webpage. This is a display issue only, and all funds are safe. We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact Support.

Resolved BitMEX Webpage Display Issue

We’re currently investigating an issue with balances not being displayed on the BitMEX webpage. The margin table may not arrive for API users. This is a display issue only, and all funds are safe, and withdrawals are being processed as usual. We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact Support.

Resolved DDoS of Bitmex Services

BitMEX systems were the victim of a DDoS that disrupted API connectivity for some users. BitMEX identified the attack at 16:57 UTC and we have fixed the issue by 17:10 UTC. All systems are now fully operational. We are continuing to monitor the situation. We apologise for any inconvenience this may be causing. We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact.

Resolved Historical data duplicate records returned via REST API from 21:00 to 22:00 UTC

We are currently resolving an issue with REST API queries for execution, order, and index data sets returning duplicate records for data between 21:00 and 22:00 UTC. There is no impact to the trading platform, and no data has been lost. We apologise for the inconvenience, and will share further updates shortly.

Resolved E-mails delivery delays

Starting around 11am UTC, our e-mail delivery provider has been experiencing some disruption, in turn causing some e-mails to be delayed. We are in active discussions with our provider and will update our page accordingly. We apologise for any inconvenience this may be causing.