Outage in Blackboard

Subset of emails being flagged as spam

Resolved Minor

January 23, 2023 - Started about 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

Maintenance last week by Anthology/Blackboard unintentionally resulted in a number of our email relays/IPs being flagged as spam. This maintenance was done without our knowledge; we have put new processes in place which will avoid this situation moving forward as we continue our migration to Finalsite resources. Our team is working with these providers to resolve this situation. Unfortunately, until that time, a subset of emails sent may be bounced as spam. For any critical communications, we suggest including a second mode - such as phone calls or SMS. We apologize for the inconvenience this has caused.

Components affected

Blackboard BB Comms HQ (Formerly ParentLink)

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/24/2023 04:17PM

This issue is now resolved. Any email addresses that were mistakenly flagged since January 17th have been un-flagged.
We apologize for the inconvenience, and please do not hesitate in reaching out to Support if you have any questions.

MONITORING about 1 year ago - at 01/23/2023 05:38PM

Maintenance last week by Anthology/Blackboard unintentionally resulted in a number of our email relays/IPs being flagged as spam. This maintenance was done without our knowledge; we have put new processes in place which will avoid this situation moving forward as we continue our migration to Finalsite resources.
Our team is working with these providers to resolve this situation. Unfortunately, until that time, a subset of emails sent may be bounced as spam.
For any critical communications, we suggest including a second mode - such as phone calls or SMS.
We apologize for the inconvenience this has caused.

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