Number of Incidents
0 outages
Since last incident
376 days
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Minor · started about 1 year ago
An issue occurred with the BI dataset refresh which resulted in the BI refresh process failing without triggering the alarms set. A new BI refresh will be triggered and we are working on getting them completed for all clients. This page will be updated once the new BI refresh is completed. Root cause investigation is in progress, and this page will be updated with the details once concluded Update : The issue is resolved now. A new BI refresh was triggered and completed for all impacted clients at 2022-09-12 08:54:30.461 UTC. It is necessary to regenerate any BI datasets that were created before 2022-09-12 08:54:30.461025 UTC
Minor · started about 1 year ago
High API failure rate was observed starting from 5:45 GMT to 5:50 GMT. The issue was identified by the team and resolved. This was due to an ongoing change regarding addition of new field to the Manage Developers page.
Minor · started about 1 year ago
An issue occurred with the BI dataset refresh which resulted in the BI refresh process failing without triggering the alarms set. A new BI refresh was triggered and completed for all clients at 2022-07-18 23:08:33.333 UTC. It is necessary to regenerate any BI datasets that were created before 2022-07-18 23:08:33.333 UTC. Root cause investigation is in progress, and this page will be updated with the details once the same is concluded
Minor · started almost 2 years ago
During a regular weekend maintenance activity on the BlueOptima SaaS servers, there was a DB outage that lasted about an hour (14:30 UTC to 15:30 UTC). Due to this, the communication between the Integrators and the SaaS server was disrupted. The way the system is designed is that if the Integrator is unable to communicate with the SaaS server for more than 30 minutes, the Integrator automatically shuts down. As the SaaS server outage lasted for more than 30 minutes, it caused Integrators across clients to go offline.
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