Outage in Bold Commerce

Bold Checkout and application admin panel access for Shopify merchants is experiencing an interruption in service

Resolved Minor

August 18, 2022 - Started over 1 year ago - Lasted 29 minutes
Official incident page

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Outage Details

We are experiencing intermittent issue with checking out on Shopify merchants. We are also noticing that some users are experiencing issues when attempting to access the admin panels through Shopify as well. Both of impacts are due to a posted Shopify service alert. We are continuing to monitor the situation and will provide updates as they become available. Note - this does not impact any Bold products on other Shop platforms - only Shopify.

Components affected

Bold Commerce Bold Checkout

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 08/18/2022 05:08PM

After monitoring we have not seen any recent difficulties in Checkout attempts.
During the incident, shoppers may not have experienced any errors when attempting to Checkout, but their orders may have been delayed when pushing to Shopify.

We are continuing to monitor the situation for any further issues.

INVESTIGATING over 1 year ago - at 08/18/2022 04:55PM

We are experiencing intermittent issue with checking out on Shopify merchants. We are also noticing that some users are experiencing issues when attempting to access the admin panels through Shopify as well. Both of impacts are due to a posted Shopify service alert.

We are continuing to monitor the situation and will provide updates as they become available.

Note - this does not impact any Bold products on other Shop platforms - only Shopify.

Latest Bold Commerce outages

Payment Retrieval Issue Affecting Select Merchants - 23 days ago

Additional Discounts - about 1 month ago

Degraded Service for Checkout Customers on Magento 2 - about 1 month ago

Investigation with Bold Commerce API and Subscriptions - 2 months ago

Delay in Processing Checkout Orders - 3 months ago

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