Outage in Bold Commerce

Bold QuickBooks and Bold Xero are experiencing a interruption in service

Resolved Minor

August 23, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an interruption in service for Bold QuickBooks and Bold Xero integrations. We are in the process of investigating the issue to identify the cause and discover a resolution. A DNS error is being presented when attempting to access either application frontend. We are currently working with our partners on resolving this issue. We will provide more information as soon as it becomes available.

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 08/24/2022 01:15AM

A solution has been implemented by our partner and both the Bold Quickbooks and Xero application front ends are now loading without issue.

We are continuing to monitor the situation for any potential recurrences.

IDENTIFIED over 1 year ago - at 08/24/2022 12:20AM

We have identified and issue with an external service that is causing front end errors on Bold QBO and Xero applications. We are currently working with our partners on a resolution.

INVESTIGATING over 1 year ago - at 08/23/2022 11:55PM

We are currently experiencing an interruption in service for Bold QuickBooks and Bold Xero integrations. We are in the process of investigating the issue to identify the cause and discover a resolution.

A DNS error is being presented when attempting to access either application frontend. We are currently working with our partners on resolving this issue.

We will provide more information as soon as it becomes available.

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